No More Phone‑Tag: How Our 24/7 Water‑Damage Hotline Delivers Real‑Time Help
Philip Sheridan
When a pipe bursts at 1 AM, the last thing you need is a voicemail greeting. At 4D, the emergency line rings straight to either me (Phil) or Derrick—no call centers, no bots, just a real human ready to help. We answer within four rings, gather the basics, and give you an honest ETA based on live traffic. Once we’re rolling, we text our direct number so you can reach us again without menu prompts. While en route we’ll walk you through shutting off power and water and send a short video on safe first steps. Personal, clear, and reliable—that’s our 24/7 promise.
Our LiDAR scans and Xactimate® estimates turn chaos into a line‑item game plan insurers can’t dispute.
From Arrival to 3‑D Scan: Capturing Every Inch in Minutes
When we step inside, we don’t start yanking carpet—we start scanning. A handheld LiDAR camera sweeps the room, firing thousands of laser points per second to create a precise 3‑D model. In under five minutes we capture wall heights, cabinet depths, and the exact water line on drywall. That scan feeds directly into Xactimate®—the industry‑standard estimating software used by nearly every carrier in Oklahoma. The software auto‑populates square footage, linear feet of baseboard, and material pricing current to the month, eliminating guesswork.
This matters because insurance adjusters hate vagueness. A “roughly 200 sq ft” note invites haggling; a LiDAR‑verified 212.6 sq ft measurement wins quick approval. We overlay moisture readings onto the 3‑D map, marking yellow for damp and red for saturated. The result looks like a video‑game heat map your adjuster can rotate, zoom, and approve—all before we set the first air mover. For a deeper dive on our extraction gear, visit the Water Damage Restoration page.
Takeaway: LiDAR plus Xactimate® means faster, data‑driven estimates and fewer insurance delays.
Transparent Pricing: Line‑Item Clarity Your Wallet Will Love
Once the scan imports, Xactimate® breaks the job into bite‑size costs: extraction per gallon, drying per cubic foot, drywall removal per square foot. Because rates update monthly, you’ll never see 2023 prices in a 2025 storm. We review the draft estimate with you on a tablet in plain English: “Here’s 48 linear feet of baseboard at $2.11 each.” No lump‑sum mysteries.
Next, we export a PDF your adjuster recognizes instantly—Xactimate® line codes match carrier software 1‑to‑1. This synergy slashes claim approval time by days. Homeowners who self‑pay still benefit: seeing where every dollar goes breeds trust and prevents sticker shock. If scope expands (say, moisture creeps behind built‑ins), a quick re‑scan updates quantities so you pay only for additional footage, not padded hours.
Need neighborhood specifics? Our OKC service page lists average approval timelines by major insurers. Takeaway: real‑time pricing tied to exact measurements keeps both carriers and checkbooks happy.
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Closing the Loop: Final Scan, Report, and Peace of Mind
After drying equipment leaves, we perform a second LiDAR scan. Overlaying before‑and‑after models proves materials are back to pre‑loss moisture and dimensions—no hidden swell or shrink. We bundle the scans, moisture logs, and photos into a single ZIP file, then store it in encrypted cloud storage for seven years. Selling the house? One email retrieves your “dry history” proof, easing buyer anxiety.
Our follow‑up call comes two weeks later. We ask if any boards cupped, if drywall paint cracked, and whether insurance issued payment. If issues appear, we re‑scan targeted spots at no charge and append the report—adjusters respect updated data over emails. This loop mirrors Derrick’s nursing discharge checks: you don’t leave the hospital without follow‑up instructions. We won’t leave your house without a roadmap either.
For claim‑filing tips, bookmark our Insurance Claims Guide. Takeaway: final LiDAR proof and long‑term file storage safeguard home value and claim integrity for years to come.
Emergencies crave clarity. Our owner‑answered hotline, LiDAR scans, and Xactimate® estimates replace panic with precise data—data insurers fund quickly. Need that level of certainty? Call 405‑896‑9088 now; we’ll pick up, show up, and map every inch back to dry.
Let’s Connect—We’re Only a Click Away
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Meet the Author:
Philip Sheridan
Hey, I’m Phil Sheridan — co‑founder of 4D Restoration, Army veteran (11B/13F), former Oklahoma police officer, and IICRC‑certified Water and Structural Drying technician. From combat zones to crime scenes, I’ve spent my career solving high‑stakes problems under pressure. Now I bring that same calm, mission‑first mindset—and an OSHA‑30 safety badge—to every flooded hallway and moldy crawlspace. My goal is simple: keep Oklahoma families safe, dry, and back to normal—fast.
Your Top Restoration Questions—Answered by Local Experts
How accurate is a LiDAR scan compared to hand measurements?
Will my adjuster accept a digital LiDAR map?
Yes. Major carriers like State Farm and USAA accept Xactimate®‑compatible 3‑D scans as supplementary proof, speeding approval for mitigation and rebuild.
Does the scan add cost to my invoice?
Can I access the scan later for remodeling plans?
Absolutely. We’ll email you the OBJ or PDF file upon request, handy for contractors quoting cabinets or flooring.
What if I don’t want a digital record stored online?
We can hand you a flash drive with the data and permanently delete our cloud copy—your call, your privacy.