Water Damage Restoration in Yukon: Roof Leak from Oklahoma Storm

🏠 Situation

A sudden hailstorm rolled through Yukon, damaging homes across the neighborhood. One homeowner realized there was a steady drip in their living room ceiling—the hail had cracked a shingle, and water had already saturated the insulation overhead. They were worried this could quickly lead to mold or even a ceiling collapse if not handled right away.

🚨 Problem

With fears of structural damage and mold growth, the homeowner knew time was critical. They were particularly anxious about communication and responsiveness, having seen reviews about other restoration companies ghosting clients after initial contact or surprising them with hidden charges. They needed assurance we’d keep them updated and handle their insurance professionally.

🛠️ What We Did

• Emergency Roof Tarp Installation: We were on-site within hours, tarping the roof immediately to prevent further water intrusion from ongoing storms.
• Ceiling Inspection & Targeted Drying: We carefully opened a small portion of the drywall to release trapped moisture and removed saturated insulation, significantly accelerating the drying process and preventing mold growth.
• Transparent Daily Updates: Every day, we shared moisture readings, progress photos, and detailed updates directly with the homeowner—and looped in their insurance adjuster, ensuring everyone stayed informed.
• No Hidden Fees: We only replaced exactly what was damaged and necessary, with zero surprise charges. Transparency and honesty guided every step we took.

✅ Outcome

Within three days, the ceiling was completely dry and stable. The homeowner received swift approval from insurance, matching exactly our initial estimate. They felt immediate relief knowing they didn’t have to chase us for updates or worry about unexpected costs.